Refund Policy

At RSA Apparels, we aim to provide high-quality products and a smooth shopping experience for our customers. Please review our refund and exchange policy carefully before placing an order.

Eligibility for Returns & Exchanges

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify our support team within 3 days of receiving your order. After verification, we will arrange an exchange or refund accordingly.

Non-Refundable Based on Personal Preference

Refunds will not be issued due to personal preferences, such as:

Disliking the fabric or design
Change of mind after purchase

We strive to provide accurate product descriptions, images, and size charts to help customers make informed decisions before ordering.

Sizing Issues

No Returns for Sizing Problems

Returns are not accepted for sizing issues. However, customers may request an exchange for a different size (subject to availability) or choose another product from our website.

Exchange Request Time

All exchange requests must be made within 7 days of receiving your order. Requests made after this period will not be accepted.

Conditions for Returns & Exchanges

To qualify for a return or exchange:

Items must be unworn, unused, and unwashed
Original tags and packaging must be intact
Proof of purchase or order receipt must be provided

We strongly recommend reviewing our size chart before placing an order to avoid sizing issues.

Return Process

To initiate a return or exchange:

Contact our customer support team first.
If your request is approved, we will provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.

Exchange Procedure

Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
Customers must first send the item back to our warehouse.

After receiving the returned item:

Our team will conduct a quality check (QC).
If the product meets our return conditions, the replacement item will be dispatched.

Customers may use any courier service of their choice to return items. RSA Apparels is not responsible for items lost during transit.

If the returned package is damaged, improperly packed, or shows signs of careless handling, the exchange request may be rejected and the parcel will be returned to the sender.

Processing Time

Once we receive your returned item, it will be inspected and the exchange will be processed within 24–48 hours after approval.

Damages and Issues

Please inspect your order upon delivery. If you receive a product that is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.